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Topic Analysis: conversations grouped into ranked topics
Product Update

Topic Analysis: how we group an AI agent's conversations into topics ranked by volume

Most AI agent test sets we see are a list of what somebody on the team assumed customers would ask. Before we test an agent, we read its real conversations and turn them into a ranked map of what people actually ask about.

Ish Jindal
Ish Jindal8 minutes read
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A Tars product update that lets an AI agent answer with the images and videos inside your knowledge base
Product Update

Your AI agent can now answer with the images in your knowledge base

A knowledge base knows what its documents say, not what they show. The latest Tars update indexes the images and videos inside them, so the agent can show the diagram instead of describing it.

Ish Jindal
Ish Jindal7 minutes read
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Retrieval Evals: compare retrievers on recall and precision
Product Update

Retrieval Evals: compare retrievers on recall, precision and MRR before promoting one

Whether an AI agent answers accurately is mostly decided by retrieval, before the model writes a word. Retrieval Evals, the latest Tars update, lets your knowledge base build its own test set, score every retriever against it, and promote the winner without a rebuild.

Ish Jindal
Ish Jindal9 minutes read
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The best alternatives to Sierra AI for customer service
Alternatives

Sierra AI Alternatives: Comprehensive Research for AI Customer Service Platforms

The AI customer service market has exploded to $12-15 billion in 2024, projected to reach $47-62 billion by 2030. Sierra AI, despite its $10 billion valuation and impressive roster of Fortune 500 customers, remains inaccessible to most businesses due to opaque pricing and enterprise-only positioning. This research provides detailed intelligence on Sierra and 10+ alternatives […]

Ish Jindal
Ish Jindal12 minutes read
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